STORE POLICY
DESCRIPTION OF PRODUCTS
All the work featured is designed and handmade by Janet Hadley, no two pieces will be identical however if the piece you see in-store has been sold, I will offer you a similar piece for you to consider.
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Each product is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
Although we aim to keep the website as up to date as possible, the information including the Product Descriptions appearing on the website at a time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our Order acceptance policy.
ORDERS
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
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Payment details e.g Credit card info is held on a WiX secure server, we do not have access to this information.
Find out more about refunds by reading our refund policy HERE
CONTACT CREATION and ELECTRONIC CONTRACTING
The technical steps required to create a contract between you and us are as follows:
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You place the order for your products on the website by pressing the complete your order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the website
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We will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance
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Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it
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Your payment is made at the time your order is placed
Non-acceptance of an order may be a result of one of the following:
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The product you ordered being unavailable from stock
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Our inability to obtain authorisation for your payment
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The identification of a pricing or product description error
The contract will be concluded in English.
The details of your specific contract will not be filed by us. If you do require any information regarding orders you have placed with us, please email us at - janetpotteryhadley@gmail.com
CONSUMER CONTRACT REGULATIONS 2013
This legislation (often known as Distance Selling Regulations) offers you the following cancellation rights when you buy online or
by phone:
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You are entitled to cancel your contract if you wish to do so if you exercise your right no longer than 14 days after the day on which you receive the goods
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Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This does not affect your statutory rights if goods are faulty or not as described
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If you wish to exercise your right of cancellation you are obliged to retain possession of the goods and take reasonable care of them
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To exercise the right to cancel you must inform us of your decision to cancel your contract by a clear statement, including your name, address, details of the order you wish to cancel and where available your phone number and email address
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You can cancel by email: janetpotteryhadley@gmail.com, or by calling 01522 510 385
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If you decide to cancel you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply, this includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)
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We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back
from you any goods supplied
PAYMENT METHODS
We accept the following payment methods on this website -
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- Mastercard
- Mastercard Debit
- Visa
- Visa Debit
- American Express
- Paypal
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